I am an Assistant Professor at the Kelley School of Business, Indiana University, and a Research Fellow with the Institute for Environmental and Social Sustainability. My research interests lie in the design and operations of online marketplaces and platforms, as well as their social implications.
I received my Ph.D. in Operations Management from Robert H. Smith School of Business, University of Maryland, co-advised by Wedad J. Elmaghraby and Kostas Bimpikis (Stanford).
I received my Ph.D. in Operations Management from Robert H. Smith School of Business, University of Maryland, co-advised by Wedad J. Elmaghraby and Kostas Bimpikis (Stanford).
Working Papers
"When Workloads Are Emotional Labor: An Empirical Study of Livestreaming Productivity," with Feifei Song, Shenyang Jiang, and Ken Moon. [SSRN]
"Information Provision in Platform Competition," with Kostas Bimpikis and Yiangos Papanastasiou. [SSRN]
Under Review, Operations Research.
"Experience-Based Learning in SMEs: A Dual Perspective on Manufacturing Efficiency and Consistency," with Mengfei Li, Yue Cheng, Liu Ming, and Xiaole Wu. [SSRN]
Under Review, Management Science.
Reject & Resubmit, Operations Research.
Major Revision, Manufacturing & Service Operations Management.
Major Revision, Manufacturing & Service Operations Management.
"Information Provision in Platform Competition," with Kostas Bimpikis and Yiangos Papanastasiou. [SSRN]
Under Review, Operations Research.
"Experience-Based Learning in SMEs: A Dual Perspective on Manufacturing Efficiency and Consistency," with Mengfei Li, Yue Cheng, Liu Ming, and Xiaole Wu. [SSRN]
Under Review, Management Science.
- Honorable Mention, the 15th POMS-HK Best Student Paper Award (for Mengfei Li).
- Selected for presentation at 2025 Workshop on Empirical Operations Management (HKU Business School).
Reject & Resubmit, Operations Research.
- Finalist, 2024 POMS College of Operational Excellence Junior Scholar Best Paper Competition.
- Selected for presentation at Wharton Empirical OM Workshop 2022, Marketplace Innovation Workshop 2022, KDD 2023, TALENT Workshop 2025.
Major Revision, Manufacturing & Service Operations Management.
- 3rd Place, 2024 POMS-China Best Student Paper (for Yu Guo).
Major Revision, Manufacturing & Service Operations Management.
- Media coverage: How to Reduce Food-Delivery Collisions, UCLA Anderson Review.
Publications & Accepted Papers
4. “Marketplace Expansion Through Marquee Seller Adoption: Externalities and Reputation Implications,” with Wedad Elmaghraby and Ashish Kabra. [PDF] [SSRN]
Management Science, forthcoming.
Production and Operations Management, forthcoming.
2. “Information Provision in Two-Sided Platforms: Optimizing for Supply,” with Kostas Bimpikis and Yiangos Papanastasiou. [SSRN]
Management Science, 70(7), July 2024.
Management Science, 66(12), December 2020.
Management Science, forthcoming.
- Keynote presentation at INFORMS Workshop on Market Design 2021 (by Wedad Elmaghraby).
- Selected for presentation at Wharton Empirical OM Workshop 2021.
- Media: Maryland Smith Research.
Production and Operations Management, forthcoming.
2. “Information Provision in Two-Sided Platforms: Optimizing for Supply,” with Kostas Bimpikis and Yiangos Papanastasiou. [SSRN]
Management Science, 70(7), July 2024.
- Media: 运筹OR帷幄.
Management Science, 66(12), December 2020.
- 1st Place, 2017 IBM Service Science Best Student Paper Award; Finalist, 2018 POMS College of Supply Chain Management Best Student Paper Competition.
- Selected for presentation at Wharton Empirical OM Workshop 2017, Marketplace Innovation Workshop 2017.
- Media: How retailers can make more money in online auctions Phys.Org.