I am an Assistant Professor at the Kelley School of Business, Indiana University, and a Research Fellow with the Institute for Environmental and Social Sustainability. My research interests lie in the design and operations of online marketplaces and platforms, as well as their social implications.
​I received my Ph.D. in Operations Management from Robert H. Smith School of Business, University of Maryland, co-advised by Wedad J. Elmaghraby and Kostas Bimpikis (Stanford). 

Working Papers

"When Workloads Are Emotional Labor: An Empirical Study of Livestreaming Productivity," with Feifei Song, Shenyang Jiang, and Ken Moon. [SSRN]
"Information Provision in Platform Competition,"​ with Kostas Bimpikis and Yiangos Papanastasiou. [SSRN]
Under Review, Operations Research. 
"Experience-Based Learning in SMEs: A Dual Perspective on Manufacturing Efficiency and Consistency," with Mengfei Li, Yue Cheng, Liu Ming, and Xiaole Wu. [SSRN]
Under Review, Management Science.

• Honorable Mention, the 15th POMS-HK Best Student Paper Award (for Mengfei Li).
• Selected for presentation at 2025 Workshop on Empirical Operations Management (HKU Business School).

"Restaurant Density and Delivery Speed in Food Delivery Platforms," with Zhanzhi Zheng and Ruomeng Cui.  [SSRN]
Reject & Resubmit, Operations Research.

• Finalist, 2024 POMS College of Operational Excellence Junior Scholar Best Paper Competition.
• Selected for presentation at Wharton Empirical OM Workshop 2022, Marketplace Innovation Workshop 2022, KDD 2023, TALENT Workshop 2025.

"Omnichannel Operations in On-Demand Delivery Platform with Buy-Online-and-Pick-up-in-Store," with Yu Guo, Fei Gao, and Liu Ming. [SSRN] 
Major Revision, Manufacturing & Service Operations Management.

• 3rd Place, 2024 POMS-China Best Student Paper (for Yu Guo).

"Reducing Traffic Incidents in Meal Deliveries: Penalize the Platform or its Independent Drivers?" with Christopher S. Tang, Liu Ming, and Yue Cheng. [SSRN]
Major Revision, Manufacturing & Service Operations Management.

• Media coverage: How to Reduce Food-Delivery Collisions, UCLA Anderson Review​.

​Publications & Accepted Papers

4. “Marketplace Expansion Through Marquee Seller Adoption: Externalities and Reputation Implications,” with Wedad Elmaghraby and Ashish Kabra. [PDF] [SSRN]
Management Science, forthcoming.

• Keynote presentation at INFORMS Workshop on Market Design 2021 (by Wedad Elmaghraby).
• Selected for presentation at Wharton Empirical OM Workshop 2021.
• Media: Maryland Smith Research.

​3. "The Sales Impacts of Traffic Acquisition Promotion in Live-Streaming Commerce," with Chewei Liu, Liu Ming, and Yue Cheng. [SSRN]
Production and Operations Management​, forthcoming. 
2. “Information Provision in Two-Sided Platforms: Optimizing for Supply,” with Kostas Bimpikis and Yiangos Papanastasiou. [SSRN] 
Management Science, 70(7), July 2024.

• Media: 运筹OR帷幄.

1. “Managing Market Thickness in Online Business-to-Business Markets,” with Kostas Bimpikis, Wedad Elmaghraby, and Ken Moon. ​[SSRN]
​Management Science, 66(12), December 2020. 

• 1st Place, 2017 IBM Service Science Best Student Paper Award​; Finalist, 2018 POMS College of Supply Chain Management Best Student Paper Competition.
• Selected for presentation at Wharton Empirical OM Workshop 2017, Marketplace Innovation Workshop 2017.
• Media: How retailers can make more money in online auctions Phys.Org.